Service

Hands-off guest handover for your Cebu condo.

Coordinate guest check-in and check-out, building security clearance, and key return for short-stay rentals across Cebu — without flying in.

Guest handover is the moment a short-stay rental either feels professional or feels improvised. Owners who lean on relatives, neighbors, or building staff for handover quickly run into late-night messages, missed arrivals, and inconsistent guest experience.

Cebu Property Concierge sends a team member to meet your guest, hand over the keys, walk through any building rules, and confirm everything in the portal — so you know the guest is in the unit without checking your phone every half hour.

Bookable in the owner portal

The pricing below is pulled live from the Cebu Property Concierge service catalog.

This service is being updated. Please check back shortly or contact us.

What's included

  • Coordination with building security and front desk
  • On-arrival key handover and short walkthrough
  • Confirmation message and timestamp in the portal
  • Key return after the guest checks out

Best for

  • Airbnb and Booking.com hosts in Cebu
  • Owners abroad or in Manila
  • Buildings with strict access policies
  • Late-night and early-morning arrivals

Frequently asked

Can you handle late-night arrivals?
Yes. Late-night and early-morning handovers are part of our standard service. Mention the arrival time in the booking notes so we can plan around your guest.
What if my guest cancels last minute?
Contact us through the booking and we will adjust the schedule. Standard service rules apply for refund and rescheduling.
Do you also do key handover for long-term tenant move-in?
Yes — long-term tenant handover is treated as a single key handover request. For full move-in walkthroughs, pair it with a Repair Assessment so the unit condition is documented.

Other services

Ready to book this service?

Sign up as an owner, add your unit, and book in the portal. You upload your GCash or Maya proof and we handle coordination.